Refund Policy
At Ethical Explore, we strive to provide memorable and sustainable travel experiences. We understand that sometimes plans change, and we want to ensure clarity regarding our refund policy.
Cancellation and Refund Requests
If you find it necessary to cancel your booking, please notify us as soon as possible. Refund requests are evaluated based on the timing of the cancellation:
- More than 30 days before departure: Full refund minus a 10% administrative fee.
- 15 to 30 days before departure: 50% refund of the total amount paid.
- Less than 15 days before departure: No refund will be issued.
Exceptions
In the event of unforeseen circumstances, such as natural disasters or government travel restrictions, we may offer a full refund or the option to rebook your trip for a later date. Please contact our customer service team to discuss your specific situation.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Send an email to [email protected] with your booking details.
- Include your reason for cancellation and any relevant documentation.
- Our team will process your request and respond within 5 business days.
Contact Us
If you have any questions regarding our refund policy or need further assistance, please reach out to us at:
- Email: [email protected]
- Phone: (555) 123-4567
Thank you for choosing Ethical Explore for your sustainable travel adventures. We appreciate your understanding and support in our mission to promote responsible tourism.